Refund policy

🔄 Pawluxe Return & Refund Policy 🐾

At Pawluxe, your satisfaction is our priority! We aim to provide a smooth and worry-free shopping experience. Please read our policy carefully. ✨

📦 Returns

We accept returns only if the product is defective, damaged, or incorrect.

  • Contact us within 2 days of receiving your order ⏰

  • Items must be unused and in their original packaging 🛍

  • Provide photos or videos as proof to process your return 📸

  • Please note: Due to dropshipping, returns for reasons like change of mind, wrong size, or dissatisfaction without defect are not accepted ❌

💰 Refunds

Once your return is approved:

  • Refunds will be processed to your original payment method 💳

  • Refunds may take 7–14 business days to appear, depending on your bank or payment provider 🏦

  • Refunds are only applicable in these cases:

    • Item arrived damaged 💔

    • Item is defective ⚠️

    • Wrong item received ❌

🚫 Non-Refundable Items

  • Items damaged due to misuse

  • Incorrect address provided by the customer ✍️

  • Orders already in transit or delivered 🚚

  • Delays caused by customs or shipping carriers 🌦

❌ Order Cancellation

  • Orders can be canceled within 12 hours of purchase ⏳

  • Once processing or shipping has started, cancellation is not possible ⚠️

⚠️ Shipping Issues

We are not responsible for:

  • Delays caused by customs, holidays, or logistics providers 📦

  • Lost packages marked as “Delivered” by the carrier 🚫

💌 Contact Us

If you have any issues with your order, reach out to us:
📧 pawluxe03@gmail.com

We will do our best to resolve your concern quickly! 🐶🐱💛