Shipping policy

📦 Shipping Policy

Thank you for shopping with Pawluxe. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer.

⏳ Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).

Please note that processing times may be slightly longer during holidays, sales, or periods of high order volume.

🌍 Shipping Destinations

We currently ship to the following countries:

  • 🇺🇸 United States

  • 🇬🇧 United Kingdom

  • 🇨🇦 Canada

  • 🇦🇪 United Arab Emirates

If your country is not listed above, please contact us before placing an order.

🚚 Estimated Delivery Times

Delivery times vary depending on your location and the shipping method available for your order.

🌍 Destination ⏱ Estimated Delivery
🇺🇸 United States 4–10 Business Days
🇬🇧 United Kingdom 4–10 Business Days
🇨🇦 Canada 4–12 Business Days
🇦🇪 United Arab Emirates 4–15 Business Days
🇦🇺 Australia 4–12 Business Days


📌 Please note: These delivery times are estimates only. Unexpected courier delays, customs clearance, severe weather, or peak holiday periods may occasionally extend delivery times.

💚 Shipping Costs

🎉 We proudly offer FREE Shipping to the United States, United Kingdom, Canada, and the United Arab Emirates unless otherwise stated on the product page or during checkout.

📍 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).

Please allow 1–3 business days for tracking information to become active after your order has been dispatched.

🏠 Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

PawLuxe is not responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete shipping information provided by the customer.

🛃 Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or additional government fees depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

📦 Delayed, Lost or Damaged Packages

If your package is significantly delayed, arrives damaged, or appears to be lost during transit, please contact our support team as soon as possible.

We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

❤️ Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on warehouse availability. You may receive multiple tracking numbers.

💬 Need Assistance?

If you have any questions regarding your shipment or order, our support team is always happy to help.

📧 Email: support@pawluxes.store

⏰ We aim to respond to all inquiries within 24 hours on business  days.