Shipping policy
🚚 Pawluxe Shipping Policy 🐾
At Pawluxe, we are committed to delivering your order quickly and safely. Please take a moment to review our shipping details below. ✨
🌎 Shipping Destination
We currently ship within the United States only. 🇺🇸
⏱ Order Processing
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Orders are processed within 1–3 business days.
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Processing times may be longer during high-volume periods or holidays. 🎉
📦 Estimated Delivery Time
We ship via CJ Dropshipping, with estimated delivery times:
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1–14 business days (USA) ⏳
Delivery times are estimates and not guaranteed.
💰 Shipping Fees
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Shipping costs are calculated at checkout 💳
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Free shipping may be available on selected products or promotions 🎁
🔍 Tracking Information
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A tracking number will be sent once your order ships. 📧
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Tracking updates may take 2–5 business days to appear
⚠️ Customs & Delays
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We are not responsible for delays due to customs clearance, weather, or carrier issues 🌦
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Any applicable duties or taxes are the responsibility of the customer 💵
🏷 Incorrect Shipping Address
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Customers are responsible for providing accurate shipping information ✍️
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We are not responsible for orders delivered to incorrect or incomplete addresses ❌
🛡 Lost, Stolen, or Delivered Packages
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We are not responsible for packages marked as “Delivered” by the carrier 📦
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Lost or stolen packages after delivery are not eligible for refunds 🚫
💔 Damaged Items
If your order arrives damaged:
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Contact us within 2 days of delivery ⏰
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Provide photo or video evidence for review 📸
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Email: pawluxe03@gmail.com ✉️
✨ Thank you for shopping with Pawluxe – we appreciate your trust and are here to make sure your pet is happy! 🐶🐱💛